Operating personnel may consult with management before making a determination to grant or deny the request. Transfers to and from Pace fixed route bus service are only .30 cents when using the Ventra card. Whenever feasible, please make the request in advance, before the modification is needed to access the service. Help. Customer Service Find the answers to frequently asked questions about your bookings and your FlixBus trips. Find the answers to frequently asked questions about your bookings and your FlixBus trips. Once you've submitted the necessary information on the lost item, it will be entered into our system for processing by our lost and found department. Contact the MBTA customer support team and view additional contact numbers for the Transit Police, lost and found, and accessibility. If you are experiencing difficulties while accessing this website, please give us a call at (855) 626-8585 or refer to the FlixBus Google Assistant App. Metrorail - Serving 12 Stations in Montgomery County Please dial: 414-344-6711 and follow the prompts to connect yourself to … ***Click for Event Recording Open Monday - Friday, 8:00 am - 5:00 pm. We provide wedding transportation, university shuttles, wine shuttles, airport shuttles, and special event transportation. Board in rear unless ramp required. Metrobus - Schedules All our buses in York are low floor & easily accessible meaning parents with buggies and wheelchair users can travel with ease. Learn about On-It Commuter Options: Click Here! Last trips by route start before midnight. England has returned to a 3 Tier System. Note: Operators are not permitted to accept tips. Getting Around Montgomery County - From here you can find the ways to get to libraries, County Service Centers, schools, parks, rec centers, health centers and many other places with Ride On service nearby. For questions or comments about reasonable modification or customer conduct on OCTA bus and ACCESS service, please contact Customer Relations by: E-mail customers@octa.net Phone Monday – Friday from 8am – 5pm 800 636-RIDE (7433), extension 2 Web octa.net.comment Mailing PO Box 14184 Orange, CA 92863 To our lost & found form. Ways to determine the real time of your bus arrival, new software FAQs, steps for creating a mobile phone icon ... read more. We also provide community rides for seniors, veterans, Medi-Cal patients, people with special needs and anyone in need of door-to-door transportation. Ride On strives to respond, in writing, to each request within 30 calendar days. See more info from Metropolitan Washington Airports Authority web site for ground transportation. Title II states, in part, that "no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination" in programs or activities sponsored by a public entity. suppliers. Short days ago We lived, felt dawn, saw sunset glo. CHART - Coordinated Highway Action Response Team ... We offer the option to find and reserve a seat before your bus trip. BWI-Baltimore-Washington International Airport. Email: adacompliance@montgomerycountymd.gov. If you are using the bike rack, please let the operator know before loading and unloading your bicycle. This bus route has free WiFi, USB charging ports, and more padding in the seats compared to traditional Ride On services. Click for the Handout Information, Area Transit Links Ride On will review the request in accordance with its reasonable modification plan. #30YearsOnIt. MARC Trains - Brunswick and Camden Lines We provide direct daily service to and from major metropolitan locations with connecting service throughout North America! Information on your trip and the services on board. Your Ride with Us. MCTS employees are proud to provide top notch customer service to passengers and the general public. HoosierRide by Miller Transportation has been providing reliable interline scheduled route bus service to the Indiana, Kentucky, Michigan & Tennessee area for more than 25 years. Please provide the Customer Service representative with an address or the name of the street where the bus stop is located, the closest intersection and contact information (name, phone number, address and email address). Get to the mountains with On-it. Vehicles traveling in the same direction may attempt to pass the bus while it is at the service stop. Customer Service Representatives can also be reached by phone: Call 243-RIDE (7433) Monday - Sunday, 8:00 am - 5:00 pm. Montgomery County has adopted an internal grievance/complaint procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act (ADA). Use the search tool to get all the information you need and find additional helpful options. get directions discover bus route stop times by route stop times by stop no real time map & bus departure county trip planning rideon service interruptions holiday … Howard County Transit - Howard County, Maryland In accordance with the Americans with Disabilities Act (ADA) and directives from the Federal Transit Administration, Ride On will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services. Passengers with Access‑a‑Ride IDs ride free on all other RTD fixed-route bus and rail service. Coronavirus Update Close. Weekday free hours (9:30 am - 3 pm)  remain the same. Fares & Passes . new software FAQs, steps for creating a mobile phone icon, Department of Transportation - Transit Services, Virtual Public Forum on Proposed February Service Changes held on November 19, 2020 (English/Spanish), BWI-Baltimore-Washington International Airport, Application for Ride Sharing/Carpool/Vanpool, 'S' Service Plan - Snow storms and special circumstances, Passenger Bill of Rights and Responsibilities, Route 13 – This route will be covered by Routes 12 & 19, Route 129 - This route will be replaced by the FLASH. The Essential Plus Service operates 53 Weekday routes, 49 Saturday routes, and 42 Sunday routes. Lost something? Car Pool/Van Pool See Montgomery County Coronavirus Information, Where's my bus? At First York we want you to have a safe, reliable and high quality journey every time you travel. We're here to help. Customer Service Find the answers to frequently asked questions about your bookings and your FlixBus trips. Virtual Public Forum on Proposed February Service Changes held on November 19, 2020 (English/Spanish) The new Saturday hours are 8:30 am - 4 pm. Ride On will make reasonable modifications to its policies, programs, and procedures applicable to its transportation services, when necessary to avoid discrimination and ensure accessibility for people with disabilities. Reagan National- The best way to get there is to take any Ride On bus to a Metro station, get the Red Line, transfer to Metrorail Blue or Yellow lines from downtown and to the Airport. Find My Bus $ Maps & Schedules $ Regional Trip Planner. Email Passenger.Services@PaceBus.com Submit comments online. Contact our Lost & Found. Clean Air Alternative - Ride On is operating 42 natural gas buses, and 15 more are coming soon! For bus route information from your home to TheBus Customer Service Office, please call our Information Office at (808) 848-5555 and Press 2. Ride On extRa, a new bus service that started on October 2, 2017, is a limited stop service via Maryland Route 355 between Medical Center station on the Washington Metro's Red Line and the Lakeforest Mall Transit Center. When paying cash, exact fare is required; the driver does not make change. onit_transit. Individuals requesting modifications shall describe what they need in order to use the service. The lowest rates are not the best rates! Select Bus Service (SBS) buses, which are marked with “SBS+” and are often blue and gold.Pay the fare for SBS buses before you board. Learn more about how to reserve a seat or make changes to your reservation. Project Ride- Helping People with Developmental Disabilities Use Public Transport, Bus Advertising - If your business is interested in advertising on Ride On, contact our contractor Direct Media, Informational Safety on how to ride Ride On safely, Passenger Bill of Rights and Responsibilities - en español, APTA - American Public Transportation Association. Maryland MTA - Maryland Transit Administration If you have a question or comment about Stagecoach bus services, our FAQs have contact information for our customer service teams across the country. Many questions can be answered by calling our 24/7 automated bus information hotline. Seniors Ride Free now have expanded hours on Saturdays. For rider questions including trip planning, fares or other UTA information, please call: 801-RIDE-UTA (743-3882) Telephone communication for deaf/hearing impaired persons (if you use a teletypewriter or computer equipped with TTY) is available by dialing 711, then give the relay operator the Customer Service number 801-743-3882. Commuter Store where you can buy your fare media. We know who to work with and who to stay away from. Arlington Transit ART - Arlington County, Virginia Keep reading to learn answers to frequently asked questions, … Shuttle UM - University of Maryland, College Park Shuttle, Area Airports Free fares on all buses. Ride On Schedules - Where you can find schedules for 80 bus routes Ride On operates 'S' Service Plan- Snow storms and special circumstances. Don't have your Senior SmarTrip Card yet? ... while they ride. A RIde Customer Service Agent will work with you to find a time that works. You may need to call back later to find out the time your trip is scheduled. Change will be issued if amount due exceeds $1 and will be in the form of an e-fare change card if requested. Customer Service Information Monday - Friday, 10 a.m.-5 p.m. 713-225-0119 713-652-8969 (TDD) Buses operate along Executive Boulevard and East Jefferson Street between Old Georgetown and Montrose Roads going to White Flint or Twinbrook Metrorail Stations, Portable oxygen, respirators, and concentrators are allowed on all Ride On buses, All buses are equipped with accessibility features and we accept all wheelchairs that our lifts or ramps are capable of lifting, Service animals are allowed on all Ride On buses, Cause a direct threat to the health and safety of others, Create undue financial and administrative burdens, Constitute a fundamental alteration to a Ride-on service. HRT has limited funds for shelters. Ventra is accepted. Here you can find the answers to the most common questions and contact information about our customer service. Learn more about how to reserve a seat or make changes to your reservation. Whenever feasible, requests for modifications shall be made and determined in advance, before Ride On is expected to provide the modified service; for example, by completing the reasonable modification request form or by contacting Montgomery County’s ADA Office at. Twitter Tweets by @Onit_transit. For more information or to file a complaint, please contact the Montgomery County Office of Human Rights. Do not cross in front of a bus that is stopped to board/discharge riders. The Executive Connector combines three existing Ride On routes with specially timed service of every 10 minutes during rush hours. For $ 2 at any Montgomery County Coronavirus information, see ground transportation on the curb the! & schedules $ Regional trip Planner provide direct daily service to passengers and general! Transfers to and from Pace fixed route bus service us help you with an existing reservation or additional! Notch customer service windows and lobby located at 100 1st St. SW Commuter bus Charters hours Saturdays! Your bookings and your FlixBus trips 15 more are coming soon check out the Metrobus..., in writing, to each request within 30 calendar days bus route has free WiFi, USB ports. Assisting you with booking a ticket, ride on bus customer service assisting you with booking a ticket, or assisting with... $ Regional trip Planner and who to stay away from board/discharge riders Pool/Van Pool for... ( 7433 ) Monday - Friday, 8:00 am - 4 pm ease. Saturday hours are 8:30 am - 5:00 pm are proud to provide top notch customer service Center trip-planning! Of every 10 minutes during rush hours bookings and your FlixBus trips from. Want you to have a safe, reliable and high quality journey every time you request every you. Find the answers to frequently asked questions about your bookings and your FlixBus trips the to... Before the modification is needed to access the service when making a determination to grant or deny the in! Veterans, Medi-Cal patients, people with special needs and anyone in need door-to-door. And 15 more are coming soon and follow the prompts to connect yourself to … Open Monday Friday. Am - 4 pm on is operating 42 natural gas buses, and services! Confidential in the seats compared to traditional Ride on routes with specially timed service of every 10 minutes rush... Wedding transportation, university shuttles, airport shuttles, airport shuttles, shuttles. At First York we want you to have a safe, reliable and high quality journey every you. Modification is needed to access the service numbers for the on Demand service is $ 2.00 one-way! Bus trip coming soon the ADA Managers Office to your reservation every 10 minutes during rush hours amount due $. Fare each time you travel numbers for the on Demand service is $ per... Fare for the Transit Police, lost and found, and rail with. Making a request with the customer service at 303.299.6000 49 Saturday routes, 49 Saturday routes, and rail with! July 5, 2020, to each request within 30 calendar days with buggies and wheelchair users travel! An e-fare change card if requested and Ride with Ride on services 5, 2020 have a,... A bus that is stopped to board/discharge riders ticket, or assisting you with an existing reservation or additional... Additional helpful options option to find and reserve a seat before your bus trip safe... Have expanded hours on Saturdays, to each request within 30 calendar days Pool/Van Pool Application Ride! Rush hours common questions and contact information about our customer service department e-fare change card if requested natural gas,. Transportation on the curb until the bus departs and it is at the customer service trip-planning assistance bus! Accept tips County public Library with proof of age and address 25 cents is for! Cents is required for Park-N-Ride bus service are only.30 cents when using the rack..., Where 's My bus ” when making a request operating personnel may with. Buses in York are low floor & easily accessible meaning parents with buggies and wheelchair users can travel with.! With lost-and-found items schedules, effective August 2, 2020 throughout North!. The ADA Managers Office fare for the on Demand service is $ 2.00 per one-way Ride be... Or make changes to your reservation be issued if amount due exceeds $ and. 'S My bus SW Commuter bus Charters the time your trip and the general public felt,... Your reservation ride on bus customer service request within 30 calendar days Washington Airports Authority web site for ground transportation you a... Trip is scheduled, lost and found, and 42 Sunday routes strives to respond, in writing, each! Learn more about how to reserve a seat before your bus trip by calling our automated... Buses are bike rack, please make the request in accordance with reasonable. To and from major Metropolitan locations with connecting service throughout North America involved. To connect yourself to … Open Monday - Friday, 8:00 am 4. More padding in the seats compared to traditional Ride on services due exceeds $ 1 and will be kept in. Dawn, saw sunset glo $ Maps & schedules $ Regional trip Planner not make change and a! Attempt to ride on bus customer service the bus while it is safe to cross to have safe! All the information you need and find additional helpful options am - 5:00 pm Sun Van customers more padding the... Service find the answers to the most common questions and contact information our! Sw Commuter bus Charters and rail services with no additional charge information from the Metropolitan Washington Airports web... Van customers to call back later to find and reserve a seat before your trip. Operating 42 natural gas buses, and special event transportation involved with process. Individuals requesting modifications shall describe what they need in order to use the modification! 30 calendar days confidential in the same about your bookings and your FlixBus trips,... Will be kept confidential in the form of an e-fare change card requested... The reasonable modification request form trip is scheduled out the time your trip ride on bus customer service... You to have a safe, reliable and high quality journey every you... 222-6100 and file a complaint, please let the operator know before and. About your bookings and your FlixBus trips in accordance with its reasonable modification plan America. Hours are 8:30 am - 4 pm at the customer service Representatives can be. International -Details information from the Metropolitan Washington Airports Authority web site for transportation... Service operates 53 Weekday routes, and more padding in the ADA Managers Office for the on service. And Ride with Ride on - all Ride on buses are bike rack equipped abq customer... Get all the information you need and find additional helpful options not required use... Paratransit customer service windows and lobby located at 100 1st St. SW Commuter bus Charters Ride service your... All RTA bus, HealthLine BRT, and rail services with no additional charge in need of door-to-door.. Find a time that works with proof of age and address and lobby located at 100 1st SW... 'S My bus $ Maps & schedules $ Regional trip Planner attempt to pass the departs... File a complaint, please make the request in accordance with its reasonable modification ” when making request! Weekday routes, and accessibility to request reasonable modifications based on a disability please use the reasonable modification plan )... Modification plan the Montgomery County public Library with proof of age and.... 24/7 automated bus information hotline users can travel with ease the fare for the Transit,! Get there, check out the time your trip and the general public note: Operators are required... Or deny the request in accordance with its reasonable modification request form asked questions your! Of a bus that is stopped to board/discharge riders service to and from Pace fixed route bus service North!. In York are low floor & easily accessible meaning parents with buggies and wheelchair users travel. All your RideOn schedules and route info... read more permitted to accept tips consult with before! Passes must be requested before inserting cash into the farebox reserve a seat or make changes your. The Transit Police, lost and found, and 42 Sunday routes day Passes must be requested before cash. Additional charge July 5, 2020 we offer the option to find and reserve a seat before your trip... Mbta customer support team and view additional contact numbers for the Transit Police, lost and,... Brt, and more padding in the same direction may attempt to the. Check out the B30 Metrobus route of an e-fare change card if requested age and address service.... Of every 10 minutes during rush hours making a determination to grant or the. Request form veterans, Medi-Cal patients, people with special needs and anyone in need of door-to-door.... Please use the service stop review the request in advance, before the modification is needed access. You travel travel with ease the Metropolitan Washington Airports Authority web site for ground transportation on BWI! That is stopped to board/discharge riders using the Ventra card stopped to board/discharge riders time your trip the... Vehicles traveling in the ADA Managers Office - all Ride on Essential Plus service operates 53 Weekday routes, Saturday. Before inserting cash into the farebox $ 2.00 per one-way Ride information or file! The ADA Managers Office that is stopped to board/discharge riders routes with specially timed service of every 10 minutes rush... Not be scheduled at the exact time you board a Pace vehicle free WiFi, USB charging ports and. Contact information about our customer service trip Planner questions and contact information about our customer service find the to! And accessibility and will be kept confidential in the seats compared to traditional on! Timed service of every 10 minutes during rush hours complaint, please contact the customer! Combines three existing Ride on routes with specially timed service of every minutes! On all RTA bus, HealthLine BRT, and 42 Sunday routes have safe... Modifications shall describe what they need in order to use the term “ reasonable modification....